In 1964, David Berkebile established Georgetown Tobacco in Washington D.C.'s historic hub of commerce. Today, it is still a place to enjoy the camaraderie of those who enjoy the gentle art of smoking and other of life's pleasures. In addition to the finest cigars, pipes and smoking accessories, we strive to stock interesting and unusual items for home and personal use.
First and foremost, GTTobacco.com respects the privacy of its customers. We do not share your address, credit card information or email with anyone else. All customer information is strictly used to process orders and for our promotional correspondence to keep you informed in the most convenient, secure & efficient way possible. If you would like to be removed from any of our mailings, please contact us.
GTTobacco.com protects all information by using a secure server. That means that your credit card number and address are encrypted so that it cannot be read as the information travels via the Internet. We have made it a priority to keep your information and shopping experience a safe one.
All orders shipped to Washinton, D.C. addresses will be charged 6% sales tax. Sales tax will not be charged on shipments going outside of Washington, D.C.. Please note that any sales tax due in the purchaser’s state is responsible to be paid by the purchaser.
We accept Visa and American Express for payments.
PLEASE NOTE: ALL SHIPMENTS WILL BE DELIVERED ADULT SIGNATURE REQUIRED
We offer USPS shipping of all packages shipped in the USA.
All merchandise leaves our facility in perfect condition. Should any item that is received damaged or lost during transit, please call us immediately. The outer packaging must be saved for USPS verification, otherwise we cannot guarantee that USPS will reimburse us for damages. We will reship all items as soon as possible and handle any claim with USPS for you.
In accordance with Senate Bill 39, an adult signature is required for California residents.
All shipments containing tobacco or tobacco related accessories will be sent with adult signature required.
In accordance with state rules & regulations, at this time we are not sending shipments to Utah or South Dakota.
HOW LONG DOES IT TAKE AFTER I ORDER?
Orders are processed during our regular business hours and shipped as soon as possible. See the USPS transit map for approximate package arrival date.
CAN I CHANGE MY ONLINE ORDER?
Once an online order had been submitted, it cannot be changed online. However, GTTobacco.com may be able to modify or cancel the order if the time between the submitted order and the packaging of the order is caught in time before it is shipped out. Contact us as soon as possible via email or phone immediately!
CREDIT CARD POLICIES
We process Visa and American Express credit cards. We utilize AVS (address verification service) on all orders received and verify both the billing address and zip code. If either the address or the zip code do not match, we will attempt to verify the correct address via email/or phone. If we do not receive a response in a timely fashion, we reserve the right to cancel the order without further notice as a protection for ourselves and credit card holders.
GTTobacco.com guarantees your complete satisfaction on every product we sell and want you, the customer, to be happy with your purchase(s). Should you find that something is not to your satisfaction, we ask that you call us and we will make the proper arrangements to remedy the situation. We will gladly refund any merchandise in its original packaging within 14 days of receipt of your order.
If you need to return an item, please send INSURED via UPS, or USPS to our shipping address of:
3144 M Street, NW
Washington DC 20007
Please notify us before returning any items. For damaged merchandise, please retain all packing material and contact us immediately (202) 338 5100. We will promptly arrange for it replacement.